Warranty

Kopy-Rite guarantees that the materials and /or products provided to its customers will be free from defects in workmanship. In the unlikely event that a defective product is received, Kopy-Rite agrees to replace the product returned to our facility at no charge to the customer. Or, Kopy-Rite may, at its option, choose to refund any monies paid to Kopy-Rite for defective products returned to our facility.

A product shall be considered defective if it does not compare to the audit copy created by Kopy-Rite and approved by the customer. The comparison will be conducted on both production equipment and standard PC's at Kopy-Rite in Troy, Michigan.

The customer should specifically note that there will be some isolated cases in which a duplicated product cannot be read on certain drives even though it does not contain any defects. Kopy-Rite cannot guarantee that every drive manufacturer conforms to all industry standard specifications. This "interchange" problem is not widespread, but it does exist. This type of problem would generate a situation in which an end user is unable to read a product, but that same product can generally be read on other systems.

Kopy-Rite will absorb the cost of returning any defective product to its Troy, Michigan facility. Kopy-Rite will not assume any responsibility for transporting the product from its end user's site to Kopy-Rite, unless the customer is also the end user. Furthermore, Kopy-Rite will not be responsible for any costs associated with removing the product from customer materials, the cost of materials themselves, or the cost of repackaging the product. Kopy-Rite will not be responsible for any consequential damages that may result from any defective product, except for the cost of replacing the defective product. The customer is free to test any product prior to packaging and/or distribution.

Kopy-Rite will endeavor to replace any defective materials promptly and professionally. The amount of time required to replace the product will vary depending on the product and the quantity. If Kopy-Rite is unable to correct the defect, or cannot do so in a reasonable timeframe, then Kopy-Rite may choose to refund or credit the customer's account some or all of the amount charged. Under no circumstances will Kopy-Rite be liable for any amount greater than the amount originally billed to the customer.

Please feel free to contact your Kopy-Rite Account Manager with any questions.

April, 2003